BotixDigitalGet the pack, ₹1

Refund and Cancellation Policy

Last updated: 12 November 2026

BotixDigital sells a digital product: access to an online folder of JEE study material. Because the product is delivered digitally and instantly after payment, and cannot be returned, we do not offer refunds, except in the cases listed below.

When we will refund

We will start a refund if:

  1. You received the wrong product. The folder or files you received are not the product described on our website, and you can show this with valid proof (see below).
  2. You were charged but did not get access. Your payment was successful and verified, but you did not receive access after you contacted us, and we could not fix it.
  3. You were charged more than once for the same order.
  4. The access link does not work and we cannot restore access to the complete pack within a reasonable time after you report it.

When we will not refund

  • You changed your mind, or you bought by mistake.
  • You no longer need the notes, or the exam plan or syllabus changed.
  • You expected video lectures, coaching, live classes or a guaranteed result. The website states the pack contains notes, formula sheets and practice material only.
  • You did not open or look through the material.
  • The material is accurate to what was described, but does not suit your study style.

What proof we need ("valid proof")

Email ajitrh9@gmail.com within 7 days of the payment, with:

  • Your order ID or payment reference and the email or phone number you used.
  • Screenshots or a short screen recording that show what you received (for example the folder contents) and what was promised on the product page.
  • A short description of the problem.

We may ask for more details. We will reply within 24 hours on working days, and always acknowledge your request within 48 hours.

How refunds work

  • If we approve the request, we start the refund to the original payment method through our payment partner. It usually reaches you in about 5 to 7 working days, depending on your bank or UPI app.
  • A refund ends your access to the folder.
  • If a payment failed but money was deducted, the bank or payment partner normally returns it automatically within the time set by their rules. Contact us with your payment reference if it does not arrive.

Our rights

Nothing in this policy limits any right you have under Indian consumer law.